Business Lead - Specialist Services

• Permanent full-time position in Bokarina
• Increase your take-home pay with Salary Packaging
• Lead a high performing business services team 

 About Us

Community Solutions Group makes a difference in people’s lives - supporting them to achieve their goals and working with them on their pathway to possibilities. We deliver a broad range of services focused on the wellbeing and independence of individuals, families and communities across Queensland, Victoria and New South Wales.

About the role

This role leads the NDIS Specialist Services Business Team, ensuring the delivery of exceptional client service to internal and external customers. It oversees all operational components of administration and business support, maintaining business continuity in a fas- paced environment. The position also plays a key role in modelling organisational values, supporting transformation, and enabling high quality experiences for participants, stakeholders and staff.

What you'll be doing

You will provide clear direction and daily leadership to ensure the NDIS Business Services Team operates efficiently and effectively. You will manage performance, supervise staff and contribute to continuous improvement across all business processes.

You will:

• Provide operational leadership to ensure efficient and effective business support 
• Liaise with internal and external stakeholders to support high quality service delivery 
• Maintain strong communication with leadership colleagues to solve problems and improve processes 
• Drive individual and team performance, including recruitment, supervision and performance conversations 
• Support the team's career development, goals and regular team meetings 
• Ensure responsive and professional customer service in a fast paced environment

What we're looking for

• Comprehensive understanding of NDIS plans, Support Coordination and Behaviour Support 
• Experience leading teams in customer service or call centre environments 
• Ability to interpret call centre data, statistics and best practice processes 
• Strong written and verbal communication skills and proficiency with computer and call management systems 
• Highly organised, task oriented and skilled in managing competing priorities 
• Strong problem solving capability and the ability to work flexibly and adaptively 
• Experience contributing to financial forecasting and reporting within service based environments

Benefits and Perks

• Salary Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses
• Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs
• Discounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey Norman
• Discounted family gym memberships through Fitness Passport
• Supportive induction and learning opportunities
• 6 week’s paid parental leave for primary carer
• Free coaching and counselling through our Employee Assistance Program
• Reward and Recognition Program

Intrigued? We’d love to hear from you. Please click "apply" to submit your application and join #TeamPossible today! 

Community Solutions encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.