Mentor

• Full-time permanent position in Townsville
• Join a purpose-driven team that transforms futures
• Upskill and grow your career

About Us:

Community Solutions Group makes a difference in people’s lives - supporting them to achieve their goals and working with them on their pathway to possibilities. We deliver a broad range of services focused on the wellbeing and independence of individuals, families and communities across Queensland, Victoria and New South Wales.

About the role

As a Mentor in our Workforce Australia Team, you’ll be a driving force in helping people overcome barriers and take confident steps into employment. You’ll work alongside individuals from all walks of life, helping them unlock their potential, build lasting independence and achieve real-world success. If you thrive on purpose and connection, this role delivers both.

What you’ll be doing

Your focus will be on building trusted, meaningful relationships with customers. You’ll help them navigate challenges, identify strengths and move forward with tailored action plans that connect them to employment, training or support services. You'll champion their progress, celebrate milestones, and be a steady source of encouragement as they work toward long-term goals.

In this role, you will:

• Provide individual mentoring, guidance and motivation at every stage of their journey
• Complete assessments, identify development opportunities and coordinate referrals
• Liaise with employers, training organisations and community networks
• Keep accurate records and ensure service delivery meets all quality and compliance standards
• Collaborate with your team to drive innovation, outcomes and continuous improvement

What we’re looking for

You’re energised by helping others succeed and know how to build trust quickly. You bring heart, grit and a strong sense of accountability, and you’re just as comfortable working independently as you are in a team.

To thrive in this role, you’ll have:

• Experience in a customer-focused industry
• Strong interpersonal and communication skills, with the ability to adapt to diverse needs
• A knack for problem-solving and the resilience to handle fast-paced, target-driven environments
• An understanding of what ‘job ready’ really means for different individuals
• High computer literacy

Benefits and Perks

• Salary Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses
• Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs
• Discounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey Norman
• Discounted family gym memberships through Fitness Passport
• Supportive induction and learning opportunities
• 6 week’s paid parental leave for primary carer
• Free coaching and counselling through our Employee Assistance Program
• Reward and Recognition Program

Intrigued? We’d love to hear from you. Please click "apply" to submit your application and join #TeamPossible today! 

Community Solutions Group is part of Endeavour Foundation, one of Australia’s largest employers of people living with disability where being inclusive and diverse is not just an aspiration, it is who we are! Fostering a diverse and inclusive culture is at the heart of everything we do and getting it right goes hand in hand with living our organisational values and our purpose of making possibilities a reality.

Community Solutions encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.