Customer Care Consultant

• Location, Location, Location! Work from our lakeside office in Bokarina which is close to shopping, lunch spots, beaches and more. 
• Permanent full-time, Mon-Fri 8.30am to 5.00pm (1 Hour Lunch) 
• $65,000 + Super + Salary Packaging benefits including up to $15,900 per year tax free.  Less tax = more take home pay! 
• Medibank corporate health insurance discounts plus discounts in other areas such as gym, solar packages 
• Receive comprehensive training for you to be awesome in the role! 
• Our teams are amazing – we work hard, are very supportive but we also like to have fun! 
• An Employee Assistance Program – free, confidential counselling service available to you and your family members

  About Us

  Community Solutions Group makes a difference in people’s lives - supporting them to achieve their goals and working with them on their pathway to possibilities. We deliver a broad range of services focused on the employment, education, wellbeing and independence of individuals, families and communities across Queensland, Victoria and South Australia.

  Community Solutions Group are part of Endeavour Foundation. Fostering a diverse and inclusive culture is at the heart of everything we do and getting it right goes hand in hand with living our organisational values and our purpose of making possibilities a reality.

  About the Role

  As a Customer Care Consultant in our Workforce Australia (WFA) team, you will play a vital role in providing exceptional service to our customers. Your responsibilities include handling calls, supporting with administrative tasks, and collaborating with mentors and our customers to progress our customers on their employment journey.

  Other key duties will include:

• Learn Our Services: Understand the employment services offered by us to confidently guide customers step-by-step through the processes.
• Collaborating with Mentors: Work closely with on-site mentors to understand individual customer needs and support their journey towards employment.
• Communication: Engage with customers and our teams on site via phone, email, teams, and SMS to ensure effective communication.
• Administrative Support: Provide crucial administration and diary management assistance to our mentors on site.
• Ensuring Data Accuracy: Maintain data integrity across our diverse systems to support seamless operations.

        What you will bring to the role:

• Previous experience in a fast-paced customer service role preferred especially in a call centre environment.
• Proficiency in Microsoft Outlook essential, familiarity with Excel, WAOP and JobReady a plus
• Ability to handle challenging situations with resilience and empathy.
• A Willingness to support colleagues and contribute to a positive team culture.
• Experience working to KPIs or targets; we will of course help you along the way
• You are a true people person and can easily connect with others, regardless of their background
• Resilience and a sense of calm when dealing with those trickier conversations
• Happy to pitch in to help the wider team when needed
• Excellent time management and organisation skills and great attention to detail; you don't miss a beat!

        Benefits and Perks:

• Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses.
• Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs.
• Discounts on Corporate Private Health Insurances, Select Kia Vehicles, Solar Packages (QLD only) and appliances.
• Supportive Induction and Learning Opportunities
• Employee Assistance Program.
• Reward and Recognition Program.

• Intrigued? We’d love to hear from you. Please click "apply" to submit your application and join #TeamPossible today! 

  Community Solutions encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.